extension of your in-house IT team, but at a fixed monthly cost that is significantly less than the cost of an in-house appointment.

We provide you with the peace of mind that required administration and management tasks are being undertaken when you want and provide monthly activity reports to back this up.

The precise activities we will undertake and the level of service provided is determined by you and enshrined in the Service Level Agreement (SLA) we work to. We can take responsibility for:
·   server and operating system management on Windows NT, Windows 2000, Novell and Citrix servers
·   mail and messaging management for Microsoft Exchange, Novell GroupWise or Lotus Notes
·   performance management and capacity planning – monitoring utilisation of CPU, memory, disk space and other defined resources
·   virus protection and back-up utilising Sophos, NAI, FPROT, Norton or CAI software.