ComputerLand About us Solutions Careers Client Area Contact us Search
 
Home Solutions
Wednesday, July 30, 2014
 
User support - helpdesk
Page 01 02
 
Managed product supply
Project implementation
Infrastructure solutions
Support solutions
Managed services
  -Benchmarking
  -Support
  -User support - helpdesk
  -Deskside support
  -Server management
  -Hardware maintenance
  -Contract resources




 
 

A fully managed service for the receipt, resolution and management of computer users' day-to-day problems – encompassing user helpdesk, 1st line and 2nd line support


By outsourcing user support to ComputerLand you will:
·  
reduce your cost of service provision and
·   increase the quality of service you provide.

We use our considerable knowledge and experience of user support to provide efficient and effective call and incident management processes, make optimum use of helpdesk and remote management technology and underpin this with ITIL best practice operational procedures.

This enables us to dramatically improve first call fix rates, from around 15-20% to 70-80%, and so increase user productivity and

MORE