fully managed service for the receipt, resolution and management of computer
users' day-to-day problems – encompassing user helpdesk, 1st line and 2nd line
By outsourcing user support to ComputerLand you will:
your cost of service provision and
increase the quality of service you provide.
We use our considerable knowledge and experience of user support to provide
efficient and effective call and incident management processes, make optimum
use of helpdesk and remote management technology and underpin this with ITIL
best practice operational procedures.
This enables us to dramatically improve first call fix rates,
around 15-20% to 70-80%, and so increase user productivity and