on-site deskside support we also have a national team of mobile engineers able to service users at smaller and dispersed sites.
We support all leading desktop hardware, peripherals, operating systems, mail and messaging applications and office productivity tools.
We operate to a defined, measurable and enforceable Service Level Agreement (SLA). Additionally, we constantly gauge user satisfaction through telephone research and will report these findings back to you each month.
We are skilled in the implementation of new service contracts and, as necessary, can TUPE (Transfer of Undertaking, Protection of Employment) existing deskside support staff to our employment to help ensure a smooth transition.