Whitefriars IT team conducted a rigorous review of their existing service and issued an Invitation to Tender detailing the service and performance levels required.

In reviewing the proposals, Whitefriars were also aware of the need to choose a more experienced managed services provider capable of providing a smooth transition from their incumbent supplier and delivering a professional, efficient and robust service.

"We chose ComputerLand for many reasons. A key for us was the cultural fit; the size of ComputerLand gave us the confidence that they could deliver but also that we would get enough attention," continues Andrew Carroll, Head of ICT, Whitefriars Housing Group Ltd, "ComputerLand provided a credible proposal, showing that they had done it before and identified in detail how they would deliver the service to us. They understood our requirements."

ComputerLand currently provide Whitefriars with a fully managed IT support service for their 500 users. The support provided by ComputerLand incorporates a managed service desk, one full time engineer on-site, remote monitoring and management of their servers and all network equipment.

"ComputerLand manages everything to do with any technical aspects of our infrastructure and also provides a problem management resource. They are our trusted IT technology partner and also help our business applications and project teams," highlighted Andrew.

ComputerLand’s Continuous Improvement Programme (CIP) and regular technology review workshops consistently challenge and develop areas that improve client services and end user satisfaction levels. Regular independent telephone audits monitor user satisfaction.