O2 – a leading provider of mobile services to consumers and businesses in the UK .

In consultation with leading IT analysts Gartner, O2 reviewed service providers and, following a comprehensive bid process, selected ComputerLand to manage its IT support.

ComputerLand transformed the way the IT support is delivered to enable much faster incident resolution. This best use of technology and best practice process is combined with a strong focus on customer satisfaction and ComputerLand regularly poll users to measure their satisfaction. Additionally, ComputerLand provides a range of portfolio management services and manage O2’s IT procurement with a commitment to provide O2 with ongoing savings.

The service encompasses 14,500 desktop/laptop PCs, 1,000 printers and over 1,000 Intel servers spread across 40 corporate and 412 retail locations. 
                                    

Financially, ComputerLand has enabled O2 to realise significant support and procurement cost savings and qualitatively improved the speed of incident resolution.

“ComputerLand are easy to work with, understand our needs well and have done everything they said they would”, explains O2 Head of Infrastructure Services, Robert Saville. He continues, “ComputerLand has enabled us to improve service quality, increase customer satisfaction and reduce our costs.”