Comet reviewed its hardware maintenance service and chose ComputerLand over its existing service provider. “We chose ComputerLand for four reasons; they have a strong retail proposition; they gave us a commercially viable and aware proposal; we were convinced they could deliver the level of service we were looking for; they filled us with confidence that they could transition us successfully and at our most important trading period of the year,” explains John Lunn, Information Systems Services Controller, Comet Group PLC.

For historical reasons, Comet’s existing maintenance service ended in the middle of the critical Christmas and New Year trading period, making a trouble free service transition essential. ComputerLand’s contract transition expertise and effective resourcing ensured a problem-free transition.

ComputerLand provides support for hardware at all of Comet’s stores, with tailored service levels determined by the importance of the equipment and the criticality of the trading period. This includes point of sale systems (scanners, tills, PCs and printers) and back office servers as well as the electronic people counters used to record levels of store traffic.